A guide to accessing your Support at Home Package

Step 1: Apply for an assessment

In order to be approved for a government-subsidised Support at Home Package (SAH), you will need to request for an assessment to be done by the Aged Care Assessment Team (ACAT) at My Aged Care. Apply for an assessment online or call My Aged Care at 1800 200 422 if you would like to discuss your needs and requirements with them.

Step 2: Prepare for your assessment

After applying for an assessment, My Aged Care may reach out to you for an in-person assessment to get a better understanding of your care needs. This session determines your eligibility for a SAH Package and which level of care is most suitable for you. It is encouraged to prepare any questions you may have and know what kind of support you need before the assessment.

Step 3: Receive your assessment results

You will receive a letter on whether you are eligible to receive a government-subsidised SAH Package within a week or two from your ACAT assessment. If approved, they will also specify the level you have been approved for your package. 

Step 4: Choose your SAH provider 

Research and compare the different government-approved providers that offer self-managed or fully managed SAH Packages. It is important that the provider you ultimately choose is able to offer a wide range of home care services with your best interests in mind. Thousands of families trust Homage to deliver the best care in their homes and you can be rest assured to be in safe hands with us.

Step 5: Activate your SAH Package 

Once you receive a letter from My Aged Care that your SAH Package has been assigned, you have 56 days from the date of assignment to accept your funding and sign an agreement with your chosen SAH provider. A unique referral code will be included within your letter that you should provide to your chosen SAH provider to activate your package. Be mindful that your SAH Package will be withdrawn if you fail to activate your package by the deadline and you will have to reapply.

Step 6: Get started

With your SAH Package activated, you can now use your funding to receive home care services from providers such as Homage. Our trained professionals are able to provide companionship, nursing care, night caregiving, home therapy and more, to keep you and your loved ones active and engaged. Contact 0480 093 788 or complete the form here for an obligation-free chat about how Homage can best meet your care needs today.